Refund Policy

A legal disclaimer

Natural Needs, LLC

We want you to love our natural products as much as we love making them. Because everything we offer is handcrafted in small batches with care and quality, we handle refunds and returns with a balance of fairness and sustainability.

📦 Returns & Exchanges

Due to the nature of our products, we do not accept returns on used items or opened skincare products for safety and hygiene reasons. However, if you receive a damaged, defective, or incorrect item, we’ll gladly make it right.

✅ Eligible Refunds

You may request a refund or replacement under the following conditions:

Your product arrived damaged or defective
You received the wrong item
Your package was lost in transit (after appropriate USPS tracking confirmation)
You contact us within 7 days of receiving your order

Please email us at [Info@naturalneedsllc.com] with your order number, a clear photo of the issue (if applicable), and a description of the problem.

💳 Refund Process

Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement.
In some cases, we may offer store credit or a replacement item instead of a monetary refund.

❌ Non-Refundable Items

Gift cards
Sale or clearance items
Custom or made-to-order products
Products returned after 7 days of delivery

🌿 Customer Satisfaction Promise

Your satisfaction matters to us. If you're unhappy with a product, even if it's not refundable, please reach out. We’ll do our best to make things right—whether it’s advice on usage, a product swap, or a future discount.

If you have any questions about our policy, don’t hesitate to contact us at Info@naturalneedsllc.com

Thank you for supporting small-batch, natural living.— Natural Needs, LLC